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Computer Doctors
1260B N Ponce De Leon Blvd, Ste B
St Augustine, FL 32084
Uber
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About Us
Services
Support
About Us
The Computer Doctors - Your Best Service and Support Source
The Computer Doctors - Your Best Service and Support Source
At the Computer Doctors, we maintain a firm belief that value is derived not by using the cheapest components, but through a commitment to quality and workmanship that allows you to operate with the least amount of downtime, which reduces the overall cost of operation over the long haul. Our engineers service and support every item we sell, and many others that you may have bought elsewhere. Whether you need a home or commercial system, the certified experts at The Computer Doctors can help you make the right decisions.
Why not outsource your IT department to us?
Why pay for a full-time IT staff when you don't have to? Our managed IT services can be provided at a fraction of the cost of even a single IT employee! And we are on call 24 hours a day, 7 days a week! Our support engineers are CompTia A+, Network+, Cisco, Microsoft, and Novell certified and can perform service at your site, in our support center, or via remote access. Got a Windows problem? Let our engineers clear it up! Something harder? How about Linux? Not a problem! We speak nearly every dialect and distro of Linux and Unix! Maybe you even went over to the dark side? Not to worry! Apple Macs are our specialty! We can also help you with your network servers and software, equipment, firewalls, switches and appliances. Some of the many brands of network hardware and software we support include:
Cisco
Bay
VMware
Microsoft
Compaq
Lenovo
SonicWall
Intel
Apple
HP
Dell
Barracuda
Our IT Managed Services
We offer many different types of service and support contracts. Call us at 904-823-9669 and let us customize a support plan for you that will fit your needs perfectly! Our IT Managed Services Include:
Physical and Virtual Servers
Network Support
Design and Installation
Upgrade Planning and Deployment
Backup and Recovery
After Hours Emergency Service
Security Assessment and Remediation
Workstation Setup
Training
3CX PBX Phone System
3CX Phone System for Windows is a software-based IP PBX that replaces traditional proprietary hardware PBX / PABX. 3CX's IP PBX has been developed specifically for Microsoft Windows and is based on the SIP standard making it easier to manage and allowing you to use any SIP phone (software or hardware). No need for separate phone wiring phones use computer network. A software-based IP PBX / PABX offers numerous benefits:
Easier to install & manage via web-based configuration interface
A software-based IP PBX is far less expensive than a hardware-based PBX / PABX
Employees can move offices without requiring any changes in the wiring or IP PBX configuration
Choose from the many SIP based hardware phones instead of getting locked in with one vendor
Receive & Make calls via the standard PSTN using VOIP Gateways
Save on call costs with 'out of the box' configurations for popular SIP / VOIP providers
Benefit
No need for separate phone cables as the phone system uses the existing data network
Easier to install and manage via its web based management console
Far less expensive than a hardware-based PBX
Allows employees to hot-desk and tele-work
Users can configure their own extensions using the self-service User Portal
Utilize any SIP phone instead of being locked into one vendor
Receive and make calls via existing phone lines using VoIP Gateways
Key Features
3CX VoIP Client simplifies usage and boosts mobility
Web-based management console for easier administration
Unlimited extensions
Windows 2008 server integration run a PBX virtualized
BLF set presence and eliminate phone tag
MS Outlook / Salesforce.com integration launch calls directly from your favorite CRM
3CX Bridges connect branch offices seamlessly
3CX Tunnel for easy remote connections
Fax server
Unified Communications receive voice mail and fax via email
Unlimited auto-attendant / digital receptionist
Phone provisioning
Paging and intercom
Call forwarding with advanced rules by caller ID, time and type of call
Call queuing
Call recording
Call conferencing
Call parking, call pickup, call forward, dial by name
Off-Site Backup
Let's Face It--You Simply MUST Back Up Your Data
Your data is simply too valuable, and your time is even more valuable. An off-site backup solution provides an easy way to restore your critical files in the event of a disaster. Disasters can be hard drive failures, viruses, accidental (or even deliberate) erasure, hurricanes, fires, tornadoes, you name it. Off-site backup keeps your data secure in a data center separate from your office. Not backing up your files is like jumping out of a plane without a parachute. Don't risk it!
Our backup plans are affordable
We at The Computer Doctors can set up a backup plan that automates your backup for you. You will receive an automatic email notification each time your data is backed up, and so will we. And if a backup fails for some reason, we already know about it. You get peace of mind knowing that your critical data is safe and secure. We offer plans for individual PC's or for servers. Our tiered backup pricing is very affordable....actually much less expensive than some competing products. Our off-site backup plans can support many types of data, including backups for the following: Microsoft Windows, Linux (all distributions), Macintosh, Microsoft SQL Server, Microsoft Exchange, VMWare.
The first step in any successful business relationship is meeting in person.
We start off every new business relationship by sending a certified consultant to your location free of charge. During this initial meeting, we will perform an assessment and meet the business owners and others involved in IT related matters to discuss current issues within your network and goals that you have for your IT related needs. We are a 100% pressure free consulting company; We at The Computer Doctors will present you with our professional opinion, and let you decide what is best for your company after we give you the facts.
You simply cannot afford to ignore your backups. One day you will need them.
Don't wait until it's too late. Let us help you get your data secure, safe, and sound. Fill out the form below for a no-obligation consultation to help you review your backup needs.
Managed IT
We would love to add you to our growing family of pleased customers, and give you peace of mind with your computer network, and peace of mind with budgeting for your IT costs for the year. If we can answer any questions, please feel free to call at (904) 823-9669, or email us as sales@cdc123.com. You may also visit our website at www.cdc123.com.
Features Of Our Support Agreements
The Computer Doctors offers comprehensive support agreements to help your growing business manage the complex world of IT.
We make the complex SIMPLE! This document outlines the features of our comprehensive support agreement plans.
How It Works
Our service agreements are very simple plans.
You, the customer, purchase a committed number of minimum labor hours per month at a greatly reduced rate. Because you are getting a steep discount on the rates, you are agreeing to commit to these hours for a minimum of 12 months, with our smallest tier agreement committing to a 4 hour minimum per month. Your account consultant can advise you of the number of recommended minimum hours to purchase based upon the size and complexity of your network.
You may use the labor hours any way you wish, as long as the work is computer related.
That means you can use them for computer installation, maintenance, network setup and support, software questions, and remote access support. We will maintain your workstations, your servers, and your network infrastructure, and provide periodic preventative maintenance to keep your systems running in tip-top shape.
When you need help, you contact your dedicated support engineer directly at any time.
You get special emergency contact phone numbers and an emergency email address that will get you right to your engineer without delay. Our response on support agreement customers takes priority over all other services we provide, so we get right to you on any critical issues.
If you don't use all of the hours you purchased in a month, that's okay!
They simply roll forward to the next month. You can use your hours as you need them, or wait to use them until you have a big project to do.
If you exceed your committed hours for the month, you simply pay for additional hours at a discounted rate.
Rates on our service contracts are discounted by as much as 30-50% over our normal Tier 3 priority rates, so it makes it easy for you to budget your IT costs and spread them out over the year.
If you need parts, you can buy them from us, or you can buy them from anyone else.
We will install them for you and handle the details. We stock many types of parts and can save you some time, however, if you obtain your parts from us. We are competitive on parts prices and hand-pick the quality components we use and recommend.
If you need computer systems, we can provide these also.
We hand pick the components that we use to build our custom systems. Our prices on computers are slightly higher than similar machines purchased on-line, however, we know what goes into them and stock the parts to fix them, and they are commercial-grade machines, meaning that they are not cheap home computers that will break down in a year's time. Our commercial-grade computers have been known to last as long as 10 years when properly maintained! Additionally, we can customize the systems to fit the exact need of the application where they are going to be used.
When you want to renew your agreement at the end of the 12 month period, simply do nothing
It will automatically be renewed for another year!
Pricing
Our service agreements are designed to be affordable, and help you manage your IT budget with predictability. The pricing for your service agreement, and the overage rate, is based upon the number of hours you commit to per month. The more hours you commit to, the lower the hourly rate becomes. , For your six (6) hour per month contract, here is the pricing structure: Committed monthly hours - 6; Monthly cost for committed hours - $450; Cost for each hour over 6 hours - $80 per hour
Committed 4 Hours Per Month
- Monthly Cost of Committed Hours $320.00
- Cost for each overage hour $85.00
Committed 6 Hours Per Month
- Monthly Cost of Committed Hours $450.00
- Cost for each overage hour $80.00
Committed 10 Hours Per Month
- Monthly Cost of Committed Hours $700.00
- Cost for each overage hour $75.00
Committed 15 Hours Per Month
- Monthly Cost of Committed Hours $1,000.00
- Cost for each overage hour $70.00
Committed 25 Hours Per Month
- Monthly Cost of Committed Hours $1,500.00
- Cost for each overage hour $55.00
Committed 40 Hours Per Month
- Monthly Cost of Committed Hours $2,400.00
- Cost for each overage hour $52.00
Some Limitation
We are an honest, down-to-earth company that likes for our customers to know all the facts.
Because we are straight-forward with our customers, our customers love us and continue to retain us as their sole IT support. And we love our customers too!
So we want to let you know that we only impose just a few limitations on our support agreements.
Basically, you can use your support hours any way you like, as long as it is a computer-related or network-related item that we are qualified to deal with. This means we can install computers, network equipment such as routers and switches, servers, cloud-based networks, web servers, or anything like these that you give us access to. If there's anything we can't handle ourselves, we will serve as the liaison between you and the individuals or companies that can help you, to allow you to concentrate on what you do best.
Also, we require you to commit for a minimum of 12 months.
You can't cancel the agreement before the 12 months is up without incurring a penalty. This is because of the discounted labor hour rates you are receiving.
It might happen once in a while that a critical issue goes on for a day or more.
While we anticipate this to be a rare occasion, this can happen if the remedy for the problem is not easily obtained, if thirdparties need to be involved with an issue, or if we get shorthanded on staff because of other priority issues. So, if we cannot respond right away on a critical issue, you are entitled to compensation in the form of free labor hours. Your service agreement spells out for you how many of these you receive.
Non-critical issues reported are normally reported to us by customers by accumulating of list of these and having our engineer handle the entire list at one time.
This tends to save on the number of hours used by minimizing special trips to your site, so you reduce the likelihood of running into overage time.
We bill for our committed hours at the first of each month.
Overage hours are billed as they are used. You must pay your bill before the 15 th of each month.
Examples of some items we can't service ourselves
Digital copiers (although we can provide the network hookup to it)
Cell phones, with the exception of certain apps running on smartphones such as iPhones or Droids
Printer breakdowns (although we can install consumables such as ink and toner)
Certain specialized software programs (but we will work with your software company!)
But, we can help you with just about everything else!
Notes Concerning the Use Of the Remote Support Tool
IF THE REMOTE SUPPORT TOOL IS NOT COMPATIBLE WITH YOUR SYSTEM: If we are unable to use our own remote support tool to take control of your system, we may be able to use LogMeIn JoinMe as an alternative method to access your system instead. If the service engineer needs to use LogMeIn JoinMe to make the connection, click here. The engineer will instruct you on what to do next.
After clicking the button, you will need to click the Run button.
Then the tool should download. If you are prompted a second time for Run, then please do so. (NOTE: Some versions of Internet Explorer, Firefox, or Safari may offer an button labeled "Open" instead of Run. If this happens, click this instead. Google Chrome will probably place the download at the bottom of the screen at the lower left side that you can click.) Some computers running Windows Vista or Windows 7 may also ask to either "Allow" or "Block". Make sure to choose "Allow".
Your McAfee, Norton, or other antivirus/firewall software might pop-up a message asking if this operation is okay.
If this happens, please click in the pop-up to "allow" or "permit". Depending upon the firewall software the nomenclature may be a little different. (NOTE: Some anti-virus and firewall software may actually preclude the use of the remote support tool entirely. If this happens, the engineer will probably need to come to your site.
Once the tool comes on-screen, you will briefly see a screen appear that asks "How do you want to proceed".
Choose the "Run Only" option. Then select the option for the type of use. If you are a business choose Commercial, otherwise click Personal Use. The install will then proceed and will take a few moments.
After it starts to run you may see an ad. Close the ad.
Then a window with a User ID and Password will appear. We will ask you for this ID and password.
Now your service engineer should be able to take control of your keyboard and mouse.
He will end the session for you when he finishes working on your system.
Browse Nearby
General Info
Hours
Monday:
8:30am - 5:00pm
Tuesday:
8:30am - 5:00pm
Wednesday:
8:30am - 5:00pm
Thursday:
8:30am - 5:00pm
Friday:
8:30am - 5:00pm
Saturday:
-
Sunday:
-
About Us
At the Computer Doctors, we maintain a firm belief that value is derived not by using the cheapest components, but through a commitment to quality and workmanship that allows you to operate with the least amount of downtime, which reduces the overall cost of operation over the long haul. Our engineers service and support every item we sell, and many others that you may have bought elsewhere. Whether you need a home or commercial system, the certified experts at The Computer Doctors can help you make the right decisions.