The restaurant was created and is operated by a joint-venture partnership between Delaware North Companies Travel Hospitality Services, Inc. and Connie Bass, a Los Angeles entrepreneur and operator of the Ultimate Symphony Event Planners, a full-service event planning and gourmet catering service, and Cookies By Connie 1. As Director of Outside Sales and Marketing for the Encounter Restaurant she is responsible for local marketing efforts, community outreach and media relations. As a side dish, the Los Angeles native positions the restaurant as an entity for airport travelers, as well as for the diverse communities surrounding the airport