Focus on managing your business, not your computer network.
What are "Managed Services"?
Our expert technicians monitor and maintain the health and reliability of your computers and network remotely, acting immediately, 24/7, to fix any problems that arise 93% of the time without ever needing to come to your site! It's in our interest to make sure you experience fewer IT problems, not more, unlike traditional technical and repair services that charge you exorbitant hourly rates.
Many problems are prevented entirely.
Previously time-consuming chores handled for you
include: Security and virus sweeps, monitoring, patching, firewall maintenance; Verifying data backups; Optimizing computer performance; Network, hub, switches, and network device management; Software and driver updates; And more!
Most problems that arise are fixed for you, remotely, at no additional charge.
T-CARE Managed Services Give You
The assurance of knowing your system is being expertly monitored and managed 24/7.
Freedom for you and your staff to focus on your business.
Greatly reduced hassles and expenses from computers being down.
Fewer disruptions since most services are performed for you overnight and remotely.
Predictable monthly budgeting.
FREE Help Desk support including for Microsoft and 3rd party applications.
Management Reports delivered monthly so that you can actually see what's being done to maintain your network.
The refreshing experience of receiving truly complete, caring service from certified, expert, IT professionals who understand business.
T-CARE Customers Save
The expense of hiring their own IT department
Sky-high hourly repair and support fees
Being surprised by unexpected add-on charges from their current provider
Is your computer running slower and slower?
Do you hear weird noises?
Are getting annoying messages?
Did your computer quit working?
Do you think you have Trojans, Worms, and/or Viruses?
Do you have important data you can't access?
Have the latest updates/patches been installed?
Are you tired of all that Spyware?
Let TTJ Help You
Let TTJ Help You
TTJ NetCom has the shop experience to deal with all your PC/laptop needs. Using various, specialized diagnostic tools and software, our technicians can provide either in-shop or on-site support to solve your problems and alleviate the headaches and frustrations when your PC/laptop isn't working right. Don't spend hours trying to figure out the problem when you have TTJ available. Avoid "sitting" on hold with a technician or having to send your PC to the manufacturer. Our reasonable rates and quick turnaround will get you up and working before you know it.
Network Design Services
Whether you are installing a new network or upgrading an existing network, TTJ NetCom can provide complete design services. Our network consultants will assist you in answering the many questions that arise during the design process. TTJ NetCom is an Oregon-based general contractor, specializing in communications and network wiring, which includes the latest in certified cabling and networking systems. TTJ can also test current cabling to determine if it meets current specifications. TTJ will also install integrated phone & network wiring systems for any size business.
TTJ NetCom provides a variety of network support services. These services include help desk support via phone and e-mail, on-site service/support, and hardware maintenance and repair. Computer repair work is provided in TTJ's shop. Equipment pick-up and delivery are available upon request in addition to on-site computer repair work.
TTJ NetCom offers network administration services to aid in identifying and solving network problems. Has your network suffered any of the following problems? If you answered "yes" to any of these questions, please contact TTJ to find out how we can work with you to resolve these and many other issues. From an on-call basis to regular "check-ups," TTJ will work with you to keep your network operating at its peak.
Users are unable to access vital information or programs
Print jobs disappear, or don't print correctly
Problems connecting to network services
Server backup errors
Network Service Software
In addition to the basic Network Operating Systems, additional types of services may be made available to network users by adding additional software:
Network Management Software
Electronic Mail (e-mail)
Remote Access and Communications
Backup Solutions with off-site storage/archiving
People need to communicate. Computers need to communicate. TTJ is able to provide business-to-business connections with:
DSL Digital Subscriber Line
Get it built right with wireless "blueprints"
Just like a house or an office building structure, there should be a plan in which you know the expected outcome for wireless. TTJ can perform a site survey to let you know what's existing and what needs to be deployed to avoid poor wireless performance. We find that most people buy a wireless router off the shelf and install it without knowing what else is lurking around in the air. Secondly, when multiple wireless access points are installed within one organization, they should work together. Off-the-shelf units are not designed to work together and can cause worse performance. The following graphs show a real world analysis that we used to design and install a campus wireless system, knowing how it was going to perform.
Wireless for Public Internet Access
This is a great solution for RV parks, hotel/motels, campgrounds, or anywhere you wish to add public internet access. Internet access is a must-have for many travelers and a would-like-to-have for many more. Meraki and CheckBox are wireless units which allow you to offer your guests wireless internet connectivity throughout your facility or just in certain areas, and does it economically. The systems have built-in bridging to extend the reach into non-wired areas. Meraki and CheckBox are powerful routers that can manage hundreds of both wireless and wired clients simultaneously. The on-board access management system, Ticket Manager, allows you to control who can use your internet connection and for how long. Meraki and CheckBox are simple integrated solutions that allows you to provide controlled internet access to your customers and guests. They are each a one-box solution that requires no special training to use and are very easy to manage. You can offer internet access to your guests without spending a large amount on equipment or contracts. You have control how long users have access and at what price. You can even give internet access away free as a value-added incentive for your customers and guests. Meraki and CheckBox are compatible with most Internet Service Providers, including cable, DSL and satellite. Complete systems start at a very, low competitive price. As an Authorized Dealer, TTJ NetCom provides professional installation and consulting to make sure your solution is done right. We take the guesswork out of computer load, coverage area, and access management and bandwidth management.
Wireless for Indoor Secured Private and Public Access
Whether you're adding wireless into an existing network or deploying a new wireless network from the ground up, security is your number one concern. SonicWALL® makes wireless networking secure, simple and affordable with the innovative SonicWALL Secure Distributed Wireless Solutionthe first total security solution that integrates 802.11a/b/g wireless management and security enforcement into an enterprise-class firewall/VPN appliance. The SonicWALL Secure Distributed Wireless Solution is built around their award-winning line of network security appliances in combination with SonicPointsTM to extend secure wireless coverage across the network. Available in IEEE 802.11a/b/g and 802.11b/g options, SonicPoints are dependent access points that provide secure wireless LAN connectivity to users on the network. Utilizing the Virtual Access Point (VAP) feature, SonicPoints can broadcast up to eight distinct SSIDs with dedicated authentication and privacy settings while sharing the same physical infrastructure. SonicPoints require no independent pre-configuration, as they are centrally configured, managed and updated by any SonicWALL network security appliance. Acting as a wireless LAN controller SonicWALL TZ, PRO, NSA and E-Class NSA Series appliances automatically detect and configure SonicPoints as they are added to the network while simultaneously enforcing security policies on all wired and wireless traffic. This eliminates the need for a separate wireless appliance at the network perimeter, providing airtight wireless mobility for employees as well as secure Internet access for guests.
IEEE 802.11a/b/g and 802.11b/g options
Secure wireless roaming
Comprehensive wired and wireless security
Granular security policy enforcement
Multiple SSID support
Rogue access point detection
Integrated wireless guest services
TTJ NetCom secure Exchange Hosting with ShorelineTM
Simplifies the setup, provisioning and management of Microsoft Exchange, utilizing our comprehensive architecture with the reliability and performance of Akamai's infrastructure. Appriver's SecureTideTM spam and virus protection service surrounds our Hosted Exchange, providng a comprehensive protection. Our Free 30 Day Trial allows organizations to try the system risk-free.
Administrator and User Management with ShorelineTM
TTJ NetCom utilizes ShorelineTM, Appriver's proprietary architecture for it's secure Hosted Exchange Service. ShorelineTM defines all the elements necessary for a highly reliable, professionally engineered Microsoft Exchange platform. Not only does it detail how system elements are secured and redundant, but also includes an innovative control panel that reduces complex management requirements to simple tasks, eliminating the need for highly trained IT staff to manage email.
Spam and Virus Protection with SecureTideTM
TTJ NetCom secure Hosted Exchange includes spam and virus protection on every Exchange server we host. We do not offer optional add-on protection because just one opt-out decision greatly increases the risk of security problems for every client on a server. The embedded Appriver SecureTideTM email protection service utilizes more than 60 types of filtering techniques and four virus-scanning engines, including wave-front protection, eliminating up to 99% of unwanted email before infiltrating a user account.
Benefits of Appriver's Hosted Exchange
Windows Server Configuration and Active Directory are not required
Security, backup and recovery infrastructure are no longer a worry
Users and distribution groups are easily edited in real-time
Migrate users at their own pace with Domain Routing and Outlook Configuration features
Domain aliases, passwords, and email routing is simple to control
TTJ utilizes the Appriver-Akamai SureRoute technology, dynamically plotting the fastest path between the user and their email. SureRoute uses a global network of over 25,000 servers in more than 70 countries to keep an up-to-the-second map of the Internets performance characteristics. This system ensures strained or congested segments of the Internet are not used to connect a user with their information.
Support and Benefits
Our secure Hosted Exchange is available on per user per month basis (10 minimum) and includes:
Appriver SecureTideTM proven spam and virus protection
Unlimited mailbox storage
99.999% uptime SLA
VoIP Phone Systems
Powerful enterprise-grade and productivity-enhancing features to the small and medium business markets. Hundreds of advanced features are delivered at a superior price compared with legacy and competing hosted telephony solutions providing a dramatically lower total cost of ownership. Jive phones are shipped to you ready for plug-and-play. No hardware setup is required, and your call flow is ready to go live in just a few minutes.
Cisco UC 300 Series
All-In-One Wireless VoIP and Data Network Solution for Small Business. Get everything you need for business-class networking and voice communications across your entire company. Affordable and easy to use, the Cisco Unified Communications 300 Series lets you take advantage of IP telephony to reduce costs, boost productivity, and create a more collaborative company. It also includes built-in data and wireless support, plus advanced phone features such as voicemail and automated attendant.Now you can replace your PBX or key system with a single, all-in-one network solution. Part of the Cisco Small Business product family, this solution is easy to set up and manage but flexible enough to grow and change along with your business.Take a tour now! Learn more about UC 300 Series, the all-in-one phone solution for Small Business!
Cisco Unified Communications 300 Series supports
Telephone call processing, voicemail, automated attendant, and conferencing are included.
Reduce telecommunications costs with Session Initiation Protocol (SIP) Trunking.
802.11 b/g/n wireless access point for wireless data and wireless desktop telephone support.
Built-in Routing and Switching
Integrated 10/100/1000 routing and 4-port 10/100/1000 switch.
Add inexpensive switches and Cisco SPA Series IP Phones as your business grows.
Backup & Disaster Recovery
Most small businesses that experience catastrophic data loss are out of business within 12 months! Would your business be one of them? What would it cost your business if you couldn't access your data for even a day or two? Consider these facts:
Most small businesses that experience catastrophic data loss thought they were adequately protected.
Most small businesses either don't have backup systems at all, or what they have could be destroyed by something as simple as a power, hard drive, or server failure!
Most backups fail to recreate data, systems, and software adequately.
Most backups would not work as expected if at all.
Many backup systems would not survive a disaster that destroys the building that houses them.
Don't gamble with the life and health of your business! It's vital that every organization have a complete, reliable, and tested backup and disaster recovery system in place. It's simple: With TTJ NetCom you never worry about your important data again even if you're not a computer expert!
Backup and Disaster Recovery With TTJ's T-Care eStorage Service
TTJ uses Siris technology the only backup and disaster recovery solution that delivers:
Full remote management
Instant off-site virtualization
True backup verification
The TTJ Recovery Service Difference
The Siris technology TTJ uses is new and dramatically simplifies data backup and recovery, making exceptional, formerly high-end features like instant off-site virtualization and true verification of backups easy.
Access your backup instantly from virtual machine images that can be on-site or in our secure data centers.
No matter what, with TTJ you can access your data and get back to work as soon as you access any computer! It doesn't get simpler or more secure than that!
If You Care About the Technical Stuff, Prepare To Be Impressed...
Our Backup and Recovery Service is Loaded with Features:
Win98/2k/2003/2008/XP/Vista/7, Linux (2.6 kernel), OSX Support
And For Homes & Home Offices Backblaze
Online encrypted backup for desktops, laptops, and home computers (PCs and Macs)
Very simple to use and get started
Get all your data backed up securely, and you choose to hold the master key
Online backup for only $5/month per computer for unlimited data storage
4 GB maximum file size. Does not back up applications. Receive your FREE Backup Needs Analysis; fill in the form on this page.
Ideal for home/small business. Protect your computers and enjoy security and peace of mind. *Although software includes spyware and virus removal, sometimes the automatic procedures in the software cannot completely remove them. The Firewall Package adds the tech service time needed to manually remedy some situations. Note that some extreme cases may require completely re-installing Windows using your computer manufacturer's CD/DVD (media required) by bringing the computer to TTJ or TTJ coming to you. Re-installing all your software applications is not included. Restoring your data from the off-site backup is included. All TTJ T-Guardian support services and associated software licenses will be cancelled if the computers covered under T-Guardian Firewall Package have been re-routed around the SonicWALL to the internet at any point. ** If a request or situation arises that is not covered under the T-Guardian Service Plan outlined above, including any other shop services, remote services or onsite services, you agree pay $90/hr. (quarter hour minimum, portal to portal). T-Guardian is a prepaid month-to-month service plan due by the 1st of every month (including holidays). Either party may cancel at any time. Payments not received will result in service cancellation. The above install fees also apply for re-activation. Direct payment option is available. A three step process will get you started: Remote Agent Install, Security Software Install, and Backup Install.
Scheduled/routine disk clean-up and hard drive defragmentation
Weekly Threat Reporting and Auditing
Spyware software while under monthly coverage -- comparable to Ad-Aware/MalwareBytes/Norton/etc.
Anti-Virus software while under monthly coverage -- comparable to Norton/AVG/McAfee/etc.
"White listed" Microsoft patch & SECURITY updates (the ones that pass our lab tests) (DO NOT download patches manually)
Unlimited tech support for Windows Operating System features via email including computer hardware and internet connectivity help and direction ("should I get this...", "Is this a good idea to do...")
Up to one hour remote control tech support sessions per month for Operating System and desktop printer issues
Off-site backup with unlimited DATA ONLY storage (only retrievable while using service plan, with cause)
WILL backup: USB drives, firewire drives, Thunderbolt, internal drives, drive partitions; WON'T backup: Virtual machines, NAS/SAN drives, mounted volumes, Bootcamp partitions, TimeMachine drives, operating system files, application files, temporary files; If a new drive is installed/mounted you must notify TTJ upon doing so (via email below); TTJ will not be held liable for any backup problems due to customer changing TTJ's backup settings
Service Plan Exclusions**
Dial-up users, cell modems, training ("How To..."), installations, and any other software support
Only T-Care service applications for anti-virus, anti-spyware and backup may be allowed on the system (competing or duplicate applications are not allowed)
Current operating systems supported
Windows 7, Windows 8, Mac OS X
Optional Firewall Package
(One per home/office) ($200 install / $79/mo.) (Additional to the above):
Hardware firewall appliance rental (for high-speed broadband) with four Gig LAN ports + Gig WAN (40 Mbps Full UTM)
Built-in Secure Wireless Access Point for wireless laptops, printers, etc.
Additional router-level Anti-Virus/Anti-Spyware/Intrusion Prevention services, Web Content filtering service, and daily real-time updates (split private/public WiFi optional)
Unlimited tech support for virus and spyware clean-up for all computers directly wired to firewall each with PC Package*
Domain(s), Server(s), Host(s), and/or static IP address(es) are not supported (additional fees will apply**)
New firewall appliance upgrade included about every four years for latest threat/speed technology
TTJ must be notified ten (10) days prior to any internet service changes since they directly impact the support services of the firewall.
If installed internet service is not compatible, this service will be cancelled with no refunds.
mail Security Solutions
High Performance, Easy-to-Use E-Mail Security. Protect your organization against threats that come in e-mail, inbound or outbound. You can't only depend on anti-virus and anti-malware programs that sit on individual machines. These might not be updated frequently enough, often don't stop sophisticated attacks, and obviously can't do anything to control the outflow of information that should be kept confidential for legal or competitive reasons. You need a powerful, integrated, yet easy-to-use solution that effectively defeats e-mail threats wherever they come from.
T-Care E-Mail Security service from TTJ NetCom
T-Care E-Mail Security gives you powerful protection without complexity.
Powerful protection against spam, virus and phishing attacks
Automatically prevents leaks of information you must keep confidential according to regulations such as HIPPAA, GLBA, and SOX
Applies organizational policies to outgoing e-mail. TTJ's E-mail Security applies the policies you establish to all outgoing e-mail, ensuring the highest level of compliance possible.
For example, use it to protect intellectual property or to prevent the sending of offensive e-mails.
Quick and easy deployment
TTJ simply reconfigures your e-mail to flow through E-mail Security before passing the mail on to your existing e-mail system.
E-Mail Security's Features and Benefits
Here comes a bunch of technical features that IT management types love to read about. If you're not into all that, what you need to know is that TTJ's E-Mail Security service stops e-mail security threats "cold" and is still easy to set up and use.
Inbound and Outbound E-mail Threat Management Capabilities
Inbound and Outbound E-mail Threat Management Capabilities monitor content passing through the SMTP gateway both directions. Inbound e-mail threats like spam, viruses and phishing attacks can be stopped before they invade the network, while outbound e-mail content can be carefully managed, preventing confidential information leaks.
Optional E-mail Policy Management
Optional E-mail Policy Management enables enforcement of organizational policies such as stopping the dissemination of inappropriate content, protecting confidential information, adding disclaimers, or blocking the running of executable files.
Regulatory Compliance Framework
Regulatory Compliance Framework helps organizations become compliant by automating the requirements set forth by laws such a HIPAA, SOX and GLBA. E-mail Security intelligently identifies e-mail that violates compliance policies, monitors and reports the problem using policy-based routing to send e-mail to archiving and encryption technologies.
Award-Winning Anti-Spam Engine
Award-Winning Anti-Spam Engine, coupled with end-to-end attack monitoring, ensures the most effective and current protection from spam attacks.
Corporate Phishing Protection
Corporate Phishing Protection ensures that organizations are protected from identity theft. E-mail Security delivers the only solution that uniquely identifies phishing e-mails and handles these messages independently from spam e-mails (now that's cool).
Time-Zero Virus Technology
Time-Zero Virus Technology protects clients from the time a virus outbreak occurs until the time a signature update is available. E-mail Security provides additional layers of protection by partnering with McAfee and Kaspersky Labs for signature updates.
DHA, DoS, and Zombie Attack Protection
DHA, DoS, and Zombie Attack Protection uses powerful connection management capabilities to deter, throttle, or block invalid connections before they reach your system. When combined with E-mail Security's anti-spam, anti-phishing and anti-virus capabilities, you have a complete solution for stopping all types of e-mail threats.
End-User Spam Management
End-User Spam Management allows easy delegation of spam management to end-users, reducing false positives and lessening the load on IT.
Optional LDAP Integration
Optional LDAP Integration ensures that E-mail Security automatically synchronizes with directories for automatic management of e-mail addresses and accounts. Additionally, policies, users and groups can be managed based on existing LDAP information.
Robust Reporting provides easily customizable, system-wide and granular reporting, including information on attack types, solution effectiveness and system performance.
Rapid Installation and Ease-of-Management
Rapid Installation and Ease-of-Management drastically reduces the time to implement and manage a comprehensive e-mail security solution.
T-Care E-mail Security provides the highest level of protection from both inbound and optional outbound e-mail threats by leveraging a unique end-to-end e-mail attack monitoring system. You get:
DHA and DoS Protection
Internal Zombie Detection
Time-Zero Virus Protection
Regulatory Compliance Framework
disclaimer:pricing and availability subject to change.
TTJ NetCom has been a family-run business since 1980. TTJ NetCom is a regional supplier of technology solutions which provide companies and organizations with the services and products needed for the greatest productivity. Founded in 1980, TTJ has made every effort to maintain high educational training both in hardware and in software as well as spend numerous hours testing and reviewing emerging products related to its customers’ needs. With working relationships with the top names in the field, TTJ can equip companies and organizations with the best products on the market. Never worry again about your network, computers, or irreplaceable data.
Gives you true IT professionals who maintain the highest levels of current training and certifications
Tests and reviews emerging products so that we only use the ones that are most appropriate for you
Maintains working relationships with the top companies in the field