In 1982 Bill and Harriet James were operating their printer repair business “BJ Associates” out of their garage on the Southside of San Antonio. They had a good business servicing all of the military bases and the business community. That year Toshiba introduced their first notebook computer and approached the James’s to be one of their first regional service centers. Operating with 1 technician, and Harriet on accounting their reputation for stellar service drove referrals and customers through the doors. Harriet’s gorilla marketing of sending every customer a personal thank you card was only a portion of the uniqueness of this company.