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Second Home Pet Resort
747 E Thunderbird Rd
Phoenix, AZ 85022
Uber
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Why We Are Different
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Why We Are Different
"Why We Are Different", do not include prices except to mention "Boarding prices start at $29."
Our Pet Boarding Facility
Designed with great thought and care, our 16,500 square foot pet boarding facility is filled with special touches that assure your pet’s comfort and safety while staying with us:
Our boarding facility is air-conditioned and heated.
We do not use evaporative "swamp" coolers which do not produce the same level of home-like comfort to which your pet is accustomed.
Water-loving dogs will think our canine Splash & Play Water Park is the perfect activity for a hot summer day at the resort!
Designed just for dogs, our canine water park features water-side decks, a waterfall and a maximum 18" depth. Only supervised play is allowed at the water park, where both large and small dogs will enjoy the chance to cool off in the company of our trained resort staff.
Skylights are located throughout the pet resort, bathing animal areas in natural light.
Our pet resort is divided into seven individual dog “pavilions,” reducing the noise level and ensuring that all of our canine guests remain calm and relaxed.
While spending time in our exercise yards, our 7’ high walls keep even the largest dogs safely enclosed.
And, inside the pet resort you’ll find several layers of interior doors, assuring that our boarding facility is more secure than most private homes.
In addition to 24-hour staffing
our boarding facility also features fire sprinklers, fire alarms, and security monitoring devices, and our systems are monitored 24 hours a day.
Drive up under our covered entryway when dropping off or picking up your pet, to assure your pet’s paws aren’t burned on the hot Arizona pavement.
Once outside temperatures rise above 85 degrees, tender paws can become scorched.
Our animal guests enjoy the sound of calming music, including smooth jazz and soft contemporary rhythms, during their stay.
Why Second Home Pet Resort is Different
At Second Home Pet Resort, we designed our boarding facility and resort amenities with our own pets in mind. This pet resort, nearly 10 years in the making, is the culmination of years of careful study and thought. We visited over 70 pet boarding facilities across the United States, combining the very best features and designs into one extraordinary destination resort for your pet.
24-hour Pet Care Staffing
We personally could not leave our pets in a boarding facility that was not occupied by a pet care staff member 24 hours a day.
Having a pet caregiver on site, all day and all night, contributes to added peace of mind and is a “must” at Second Home Pet Resort.
A night attendant is on duty after our guest service attendants go home for the evening
before our morning pet care staff arrives, to secure our building and grounds for the safety of our dog and cat guests. Our night attendant will quietly make rounds several times during the night attending to any special pet guest needs, administering bedtime medications, and taking care of any late-night pet suite housekeeping needs.
Our Second Home Pet Resort Staff
Employees of Second Home Pet Resort must share our passion for pets; it’s our Number One selection criteria!
We offer ongoing pet care educational opportunities including certification classes offered by the Pet Care Services Association, veterinary workshops, Pet CPR & First Aid, and competitive pay and benefits.
Our employees are focused on delighting our clients and pet guests alike – their focus on safety, comfort, and fun ensures that your pet’s vacation will be truly memorable!
If you have an experience with one of our employees that you’d like to share, please e-mail us at info@secondhomepetresort.com. Your feedback is greatly appreciated.
The Pet Resort Founders
Roger Naumann, owner & CEO
Roger Naumann, owner & CEO has lived in the Valley for 24 years. For more than 28 years he served as a hotel executive with Hyatt Hotels and Resorts, focused on creating a memorable guest experience for the most discriminating "human" guests at 12 different properties throughout the United States. His experience includes the management of Hyatt resorts in Sarasota, Florida; Monterey, California; San Diego, California; and Maui, Hawaii. Most recently, he oversaw the construction and operations of a state-of-the-art animal welfare center in Flagstaff, Arizona – the Second Chance Center for Animals. This facility serves as home on a daily basis to more than 200 cats and dogs who are waiting for new, loving homes. Through this experience with the Center, Roger knew that his dream was to create a special place for pets right in his own backyard, and in 2008, that dream became a reality. His luxury resort experience, combined with his love of and experience working with animals, means your special pet is in good hands.
Cheryl Naumann, owner
Cheryl Naumann, owner has more than 20 years of experience as a human resources executive and is passionate about selecting and developing talented individuals who embrace an organization’s mission and believe in service excellence. Cheryl also served as the President and CEO of the Arizona Humane Society, the fifth largest animal welfare organization in the nation, for nearly six years. In her role as CEO, Cheryl was responsible for overseeing all business operations including the animal care and behavior, adoptions and veterinary services departments. Her experience working with thousands of animals of all breeds and backgrounds, each with their own unique personality and life story, has contributed to the creation of a unique and special experience for your own pet’s stay at Second Home Pet Resort.
The Pet Resort Leadership
Alicia Fremling, director
Alicia Fremling, director came to Second Home Pet Resort in April 2013 after three years as an Innovation Fellow in the Arizona State University Office of the President. In this role, she directed special projects that advanced the university's commitment to access, excellence and impact and built innovative partnerships that increased access to educational resources and positively impacted social and economic development. During her time with ASU, she also volunteered with the Arizona Humane Society and Washington Humane Society (while working for a time in D.C.) as a foster parent, with the trap-neuter-release program, on special events and hosted fundraisers. In her role as director, Alicia focuses on pet resort operations and business development.
Jordan Cowan, resort manager
Jordan Cowan, resort manager joined the Second Home Pet Resort team as a Client Service Specialist in December 2009. She has worked primarily at our front desk but has also worked in Doggie Day Care, as a Guest Service Attendant and also in Grooming. Jordan was promoted to Resort Supervisor in August 2012, and she proved herself to be a very dedicated and hard-working individual. In January 2013, Jordan was promoted to Resort Manager. In her role, she is responsible for supervision of the operations in our Director's absence, as well as assuming primary responsibility for Guest Services. Previously, Jordan worked for Stonecrest Animal Hospital as a Veterinary Technician, Receptionist and Kennel Attendant.
Rob Anderson, lead guest service attendant
Rob Anderson, lead guest service attendant joined Second Home Pet Resort in October 2010 after servicing for three years as an assistant manager at a local animal shelter. Prior to joining the animal welfare industry, Rob worked in sales & security but found his true calling in working with animals. At the Resort, Rob leads a team of guest service attendants to ensure excellent care for our pet guests during their stays. Additionally, Rob is our primary trainer for new employees who join our pet care team. He is also our photographer & videographer for our pet guests.
Cody Cristel, lead guest service attendant
Cody Cristel, lead guest service attendant has worked for Second Home Pet Resort since July 2009. He came to Second Home Pet Resort with previous pet resort experience. As the morning lead guest service attendant, Cody works hands on with all of our pet guests, often giving exit baths to ensure pet cleanliness. He also supervises the staff to ensure all guests' safety, comfort, and enjoyment. Cody's favorite thing about working at Second Home Pet Resort is being able to work with the adoptable dogs and cats and being there when they find their forever homes.
Colleen Frankie, lead guest service attendant
Colleen Frankie, lead guest service attendant came to Second Home Pet Resort in May 2012, after working in a variety of industries. She decided to transition to the animal welfare industry while working as a volunteer with Paw Placement, a rescue committed to adoption and education about responsible pet guardianship. Colleen was promoted to serve as our evening lead guest service attendant. In this role, Colleen leads a team of guest service attendants who specialize in greeting pet guests, showing them to their accommodations, preparing meals, administering medication, and ensuring our pet guests' overall safety, comfort, and happiness.
Nikki Laufenberg, lead doggie day care attendant
Nikki Laufenberg, lead doggie day care attendant has been with Second Home Pet Resort since the very beginning when we opened in September 2008. Nikki serves as our Lead Day Care Attendant and manages a team of two full-time and several part-time attendants. Prior to joining us, Nikki worked at a local rescue and earned a bachelor's degree in Veterinarian Science from the University of Arizona. If your dog comes to Doggie Day Care, you likely met Nikki when your dog had his/her initial evaluation. Nikki is responsible for ensuring every dog's safety and enjoyment while participating in Doggie Day Care.
Ruth Ann Prida, night care attendant
Ruth Ann Prida, night care attendant has been with Second Home Pet Resort since we opened in September of 2008. Ruth's specialty is providing individualized care for pets who struggle to adjust to the pet resort environment. She loves giving extra attention to the special needs pet guests. She also ensures that our facility is pristine for our clients and pet guests. During the day, Ruth also works as a customer associate a Fresh & Easy. While you're away, if you ever wake up in the middle of the night thinking of your pet, know that Ruth is here keeping careful watch over all our pet guests.
Ashley Pelton, canine trainer and behavior specialist
Ashley Pelton, canine trainer and behavior specialist came to Second Home Pet Resort in June 2012, after working with dogs for over 10 years. In 2005, Ashley augmented her canine behavior knowledge and handling skills by attending the Triple Crown Academy School for Professional Dog Trainers. After Ashley graduated Triple Crown, she managed a small doggie daycare and training facility. Ashley now serves as a daycare attendant and Second Home Pet Resort's dog trainer and behavior specialist. Through Second Home Pet Resort, she offers private and in-home training sessions; as well as training clients' dogs while they are staying at our boarding facilities. Ashley focuses on positive reinforcement techniques and will tailor her methods for each pet.
The Inspiration
A little lemon Beagle named Pogo
A little lemon Beagle named Pogo born in 1989, serves as the inspiration behind this incredible place. Born with the odds against her, Pogo battled a number of congenital conditions during her lifetime. Yet, her owners, Roger and Cheryl Naumann, made certain that her every need was met and her life was full of comfort, love, and joy. Pogo was famous for stealing any purse, hip pack or duffle bag that smelled like it might contain something edible, dragging it out the doggie door and out into the back yard under an orange tree, unzipping the bag and consuming the contents. Guests at the house were warned to keep their luggage, bags, and belongings secured behind a closed door – nothing could stop the little 15-pound Pogo! She was her family’s beloved companion, the initially-reluctant companion of Limo, the later-adopted Beagle-Basset, and down the road, other pets rescued by her mom and dad. Pogo passed away in 2005 at age 16, but her inspiration lives on. “Pogo’s Place,” a fostering and adoption facility in the lobby of Second Home Pet Resort, is named in Pogo’s memory. Our hope is that many other pets who need new homes will find their forever families here and will begin their new lives filled with love and happiness.
Dog Boarding
Your dog should have a safe, clean place to board while you're away. At Second Home Pet Resort, we know what it's like to miss your dog and for your dog to miss you. We provide every possible service to make sure your dog feels comfortable, secure and happy. We keep our pet guests' quarters clean, and each dog will enjoy a comfortable pet bed with a fluffy fleece cover, sized perfectly to fit the suite size and your pet's size.
Doggie Potty Breaks
Two times just aren't enough – each of our canine guests is taken outside FOUR times each day. See Why We're Different to learn more about the benefits of regular outdoor potty breaks while boarding your pet.
Suite Options
With six different suite types available, you're sure to find one that is uniquely suited to your dog's needs. Some suite types tend to book quickly, so if you have a strong preference we encourage you to reserve as soon as possible.
Elite Patio Suite
Our most spacious suite available; the interior of an Elite Suite is 7' wide by 7' long, giving your dog(s) lots of space to lounge in comfort. And, the adjoining 7' x 7' outdoor patio doubles the size of the suite and features a view of the mountains and our spacious play yards. Ideally suited to giant breeds, multi-dog households, or those who just prefer a life of luxury, our Elite Suites feature home-like décor, a comfortable bed for each pet with a fleece cover, and in most suites, a flat-panel television playing your pet's favorite Animal Planet shows. A small number of Elite suites do not have televisions and PetCam options. In most cases, a 3rd and 4th dog in the same suite will be limited to larger suites and to medium or small dogs, to assure that each dog has the appropriate amount of space and comfort during his stay. The number of dogs allowed per suite is subject to the discretion of management and is based on the size of the suite, the size of the dogs and the dogs' temperament.
1st Dog
- (per night) $69.95
2nd Dog
- Same suite $16.95
3rd Dog
- Same suite $16.95
4th Dog
- Same suite $16.95
Cat Boarding
Cats may seem quite independent, but we know they also love to be pampered! All of our cat boarding guests receive a plush fleece bolster bed in their own special Kitty Condos or Penthouse Suites in a dog-free section of our pet boarding facility, for a safe and truly relaxing personal environment.
Exercise and Play for Cats
Our feline guests enjoy daily exercise on their own in one of two cat play atriums located in our cat suite area. These atriums feature tall climbing trees, dangle toys, crinkle balls and balls with bells, scratching posts, and perches for surveying the cat resort area.
Suite Options
With two different suite types available, you're sure to find one that is uniquely suited to your cat's needs.
Cat Penthouse Suite
For the cat who demands the best, our spacious four-level 78"H x 40"W x 32"D Cat Penthouse Suites feature a private bathroom area on the lower level, a secret hiding spot, raised perches, cat toys (crinkle balls, fake mice, balls with bells or feather danglers – your cat's choice) and a comfy fleece bed. A daily romp in our cat play atrium is included.
1st Cat
- (per night) $34.95
2nd Cat
$10.95Second Home Pet Resort Activities
All pets are different. Some crave lots of activity, and some just want to spend time with people. We want each of our pet guests to feel comfortable with his or her level of activity so your pet's time away from you is filled with the right attention and playtime he or she needs. Your choice of pet resort activities include:
Individual Play Session
Your pet will enjoy 15 minutes of one-on-one attention from a guest service attendant, sharing these activities: Dogs: Playing ball, Frisbee, trying out our agility equipment, or just exploring our large dog play yards Cats: Playing laser light chase, hide-and-seek in our cat tunnel, or ball or feather batting.
- (up to 3 family pets) $8.95
Cuddle Time
Some pets just like to snuggle! A guest service attendant will spend 15 minutes of quiet time cuddling, petting, brushing, giving belly rubs, or even reading to, your pet. Just let us know what soothing and relaxing activity you prefer, and we'll be glad to share this special time together.
- (up to 3 family pets) $8.95
Water Park Play Session
For dogs who love the water, we'll share 20 minutes of supervised splash and play activities with your dog in our Splash & Play Water Park. Dogs are never, ever left unattended in the water park – their safety and enjoyment is our first priority.
- (dogs only: up to 3 family dogs) $14.95
Doggie Day Care
For dogs who enjoy the company of and play nice with other dogs, Doggie Day Care is a great way to assure your dog gets plenty of exercise and fun during his or her stay!
Internet PetCam
Available on a limited basis in certain Elite Suites, Petite Suites, TLC Suites and Cat Penthouses, our Internet PetCams allow you to log on from your computer, anywhere an Internet connection is available, and view your pet during his pet resort stay. An iPhone and Droid app is also available for viewing your pet on your mobile device (however, not compatible with Mac computers - so sorry!). Internet PetCam views are available between approximately 7:00 am and 9:00 pm daily, Phoenix time. In the evening and early morning hours, we respect your pet's need for sleep and keep the lights out, or dimmed, which is not conducive to Internet camera viewing.
- (per calendar day) $7.95
Interactive Doggie Day Care
Dogs who play nice with other dogs, are spayed or neutered, are current on their vaccinations and enjoy the company of other dogs will have a great time in our Doggie Day Care!
Our Resort Activities Coordinators supervise all play groups and engage our doggie day care guests in a variety of activities. Our 1,000 square foot dog Activity Center, along with more than 1 acre of play yards and dog-friendly playground equipment, will give your dog plenty of activities to choose from.
All guests who will join our doggie day care groups must first participate in a 20-minute pre-assessment interview.
Because the safety of each dog participating in our doggie day care program is always our first concern, we will ask you a variety of questions about your pet's activity level, exposure to other dogs, and interactive style with both unfamiliar people and other dogs. Some breed restrictions apply - please inquire with our Client Services staff.
Doggie Day Care Check-In Times
Doggie day care is a great way to enrich your pet's resort experience during his stay. And, doggie day care is perfect for the non-boarding pet who doesn't have other dogs to play with at home, has a tendency to be destructive with household items when his family is away, or whose energy level requires a high degree of activity. And, your dog can also join us while your house is being remodeled, while you have house guests who aren't comfortable with dogs, or when you just want some "down time" to yourself. You'll be able to concentrate on your other activities and commitments, and your dog will come home satisfied, happy and "pleasantly pooped"!
Full Day
Dogs coming for full-day doggie day care may check in anytime.
1/2 Days, AM
Check in between 7:00-8:00 am / check out between 12:00-1:00 pm.
1/2 Days, PM
Check in after 1:00 pm, and pick up before business close.
Doggie Day Care Rates
Doggie Day Care Options:
Doggie Day Care (full day)
- Non-Boarding Dogs $27.95
- Boarding Dogs $19.95
Doggie Day Care, 2nd dog (full day)
- Non-Boarding Dogs $17.95
- Boarding Dogs $11.95
Doggie Day Care (half day; up to 5 hrs)
- Non-Boarding Dogs $17.95
- Boarding Dogs $11.95
Doggie Day Care, 2nd dog (half day; up to 5 hrs)
- Non-Boarding Dogs $11.95
- Boarding Dogs $7.95
10 day punch card — 1st dog
- Non-Boarding Dogs (($25 day)) $250.00
10 day punch card — 2nd dog
- Non-Boarding Dogs (($15 day)) $250.00
30 day punch card — 1st dog
- Non-Boarding Dogs (($22 day)) $670.00
30 day punch card — 2nd dog
- Non-Boarding Dogs (($14 day)) $430.00
Dog Day Boarding (non-interactive)
Dog Day Boarding (non-interactive)
If our interactive doggie day care is not for your pooch but you'd like him to be cared for away from your home during the daytime only, we offer dog day boarding in our Pavilion Suites on a space-available basis. Your pet will be able to lounge comfortably in her suite and will be taken outside twice during the day. Dog day boarding is perfect for those situations when it's not suitable for your dog to be at home during the day, such as when hosting daytime guests, having your home remodeled, or on landscaping or pool-cleaning days (so that your dog can't accidentally escape), or when you just need a little R&R for yourself.
- (per day) $19.95
Care for Pets with Special Needs
We are proud of the level of care and attention we provide to our canine guests and feline guests. And, our pet resort was designed for and includes special features and amenities which are ideal for special needs pets, including the following:
24-hour pet care
TLC pet suites for geriatric, fragile or sensitive dogs
Free oral and topical medication administration
Other info
Although many enhanced services are already included in your pet's suite price, additional fees of $5 to $15 per pet, per day will apply for dogs and cats who have the following special care needs (either as determined and agreed to in advance, or as discovered by our pet care staff after your pet checks in):
Insulin Injections
- (each) $2.50
Significant incontinence requiring extra outdoor trips or hygiene care - pet not sharing suite with others
- (per day) $10.00
Significant incontinence requiring extra outdoor trips or hygiene care - pet sharing suite with other pets
- (per day) $15.00
Paralysis or severely limited mobility
- (per day) $5.00
Aggression requiring modified handling to keep dog and staff safe and comfortable
- (to $15.00 per day, depending on severity) $5.00
Special handling during feeding - separating pets sharing suite during feedings, direct monitoring, syringe feeding
- (per meal) $2.50
Special meal preparation, beyond basic dry or canned with simple add-ins
- (per meal) $2.50
Dog Grooming & Cat Grooming
Second Home Pet Resort's full-service pet salon and spa offers a spacious
inviting environment where your precious pet will be bathed, clipped, brushed, well-cared for and pampered, either while staying with us as a pet resort guest or when just dropping in for the day for pet salon services.
Please contact us at (602) 997-6600 to make an appointment.
Second Home Pet Resort salon and spa guests will enjoy the stress-free experience of either a cage-free environment if they get along well with other pets, or they will enjoy relaxing in one of our luxurious guest pet suites after their groom is complete. Your precious pet won't have to wait in a cramped, uncomfortable cage before or after receiving salon services.
Pricing for dog grooming & cat grooming services is based on a variety of factors including your pet's size, the condition of the coat, and your pet's temperament.
Arrivals, Departures & Holiday Periods
Check-in Time
Pet guests are welcome to check in at any time during our lobby hours; please note that our lobby is closed on all major holidays.
Check-out Time
Pet guests may be checked out at any time during our lobby hours; please note that our lobby is closed on all major holidays. We do have pet care staff working behind the scenes after our lobby is closed. However, these staff members are responsible for animal care only and are not authorized to open our doors or check out pet guests after the lobby is closed.
Early Check-in or Late Check-out
If you need to pick up your pet earlier than our scheduled lobby opening time or after our scheduled lobby closing time, you may make special arrangements subject to staff availability. Early check-ins or late check-outs will be billed at a rate of $20.00 per hour, with a $20 minimum. We will do our best to accommodate your travel schedule, however we do require as much advance notice as possible.
When You & Your Pet Arrive
All dogs entering the pet resort must be on a leash (no Flexi-leads/extension leads, please!) and under your control, and all cats must be in a ventilated cat carrier, for their safety and the safety of our other pet guests.
Peak Holiday Policies
During the peak pet boarding dates listed below, a minimum stay requirement will apply to any reservation where your pet stays with us on any of the dates shown below. Because demand is extremely high during these peak periods, a NON-refundable deposit equal to two nights (based on the suite type selected) will be due, and your credit card will be charged, at the time of booking. The following periods are considered “peak boarding dates”; our pet resort will fill for these dates well in advance, so please make your boarding reservations early:
February
Holiday Period: President’s Day & nearest weekend. Minimum days of nights: 3.
May
Holiday Period: Memorial Day & nearest weekend. Minimum days of nights: 3.
July
Holiday Period: Independence Day & nearest weekend. Minimum days of nights: 3.
September
Holiday Period: Labor Day & nearest weekend. Minimum days of nights: 3.
November
Holiday Period: Thanksgiving & nearest weekend. Minimum days of nights: 3.
December
Holiday Period: Christmas & nearest weekend. Minimum days of nights: 3.
December/January
Holiday Period: New Year’s Eve/Day & nearest weekend. Minimum days of nights: 3.
Pet Boarding Restrictions
Puppies and Kittens
Animals must be at least 4 months of age to board at our pet resort, since they cannot be fully vaccinated until this age. Once at least 4 months old, we'd love your little one to come and stay with us! Boarding young pets is a great way to accustom them to a variety of sights, sounds and experiences and will make their future pet boarding experience much more familiar and enjoyable.
Older Pets
We do not place an upper age limit on boarding pets, but we ask that you consider your geriatric pet’s unique personality and special needs. Some geriatric pets have a more difficult time being away from their family. (Read more about Boarding Geriatric Pets). We discourage boarding large dogs over the age of 12 and small dogs and cats over the age of 14. However, if you do need to board your geriatric pet, Second Home Pet Resort's spacious suites could be a great fit for pets who might become unduly stressed in a cage-like enclosure that is common in most veterinary clinics.
Breed Restrictions
Certain breeds of dogs have been bred with heightened protection instincts and are generally suspicious and not tolerant of strangers or new environments. We will typically not board the following dogs, except in limited circumstances where the dog has been exceptionally well-socialized throughout their life. Please ask for our manager or owner if you wish to board one of the following breeds; a pre-boarding assessment will be required: Presa Canario, Cane Corso, Professionally protection-trained dogs.
Pets We Can’t Board
Aggressive or Feral Animals
We all know a “crabby” pet or two who might not like every person or every other animal they meet but who is generally safe to handle or be around. These pets can usually be boarded with little difficulty. However, we are unable to board pets that are truly dangerous, feral (“wild”), or have had little socialization and may react with aggression when frightened. The safety of our pet care staff, your pet, and our other pet guests is our first priority. If upon check-in we determine that we are unable to safely handle and care for your pet, we will let you know so that you can make alternate pet boarding arrangements. If you are unsure of your pet’s temperament and feel he or she might be aggressive, we recommend contacting us in advance to schedule a time to bring your pet in for a brief assessment. This “meet and greet” will give us a better idea of whether Second Home Pet Resort is the right option for your pet. Any dogs who do stay with us who are aggressive toward other dogs may not participate in doggie day care or other group activities with pets outside of their own family.
Females who are pregnant or in heat
Females dogs or cats who are pregnant should be boarded at a veterinary clinic in the event that they go into labor and need medical intervention or care during the delivery. Females pets who are in heat are not accepted; our male pet guests can detect females in heat from long distances away and can become highly agitated, resulting in a less-than-calm resort experience for all our other pet guests.
Pets recuperating from recent invasive medical procedures
Your veterinarian is the best place for your pet to stay following any invasive medical procedure that took place within the last 10 days.
Pets with serious medical conditions or pets that require frequent veterinary attention
Such conditions include pets with frequent, uncontrolled seizures; pets suffering from debilitating paralysis; or pets with serious cardiac, kidney or liver disorders. Pets with these conditions are best boarded with your veterinarian.
Pets who are exhibiting signs of, or who have recently been diagnosed with, contagious disease
including dogs who have been diagnosed with Parvo or cats who have been diagnosed with Panleukopenia within the past 6 months, or pets who have exhibited signs of URI or canine "kennel" cough within the past 2 weeks.
Pets with severe separation anxiety
Animals who experience the equivalent of “panic attacks,” highly destructive behavior, etc., when left alone do not do well in a pet boarding situation.
Preparing Your Pet for Boarding
Getting Ready for Your Pet's Resort Stay
Just like children (and their parents!) who are nervous parting ways during that first school day, some pets and their parents, too, can be a bit nervous at drop-off time. We’d like to help your pet acclimate to the experience so, if possible, we suggest that within the two weeks prior to your pet’s stay you stop by with him during business hours “just for fun.” Come in with your pet on an “acclimation visit” as often as you like. We’ll make the experience special by giving him a yummy treat or a nice belly rub, which will help him associate the pet resort with fabulous things. Having already been here, even for a few minutes, will help your pet remember the experience in a positive light – he came here with you, got a snack and some attention, and went back home with you, too – all is well with the world. Socializing your pet and helping him experience new people and places is a great way to help him remain relaxed, comfortable and eager to try new things throughout his life.
Pet Bedding, Toys and Comfort Items
We want your pet to feel comfortable and secure while staying with us, therefore you may supply your pet’s personal bedding (no oversized beds or comforters, please); pet bedding must be labeled with a permanent marker with the guest’s first and last name. When your pet is in unfamiliar surroundings she may chew things she would not ordinarily chew at home. Any bedding item or toy that becomes too damaged or that we believe may pose a hazard to your pet may be removed at the sole discretion of our pet care staff. You may also supply up to two pet toys or comfort items for her to enjoy. The items must be washable, be suited to your pet’s size, and may not pose an obvious choking hazard. Because dogs can be protective around bones, rawhides, and other treats with a perceived “high value” when other dogs are in the vicinity, they tend to protect them and may attempt to rapidly consume them if they perceive their prize possession could be threatened. Therefore, to avoid the potential for rapid or inappropriate consumption, these items are not allowed.
Pet Meals from Home
We proudly serve a premium Nutro diet for both dogs and cats. And, at no additional charge, we will feed your own dry (if pre-portioned in plastic sealed sandwich bags) or canned pet food instead. We will gladly feed other specialty diets, subject to certain guidelines and limitations, for an extra fee. Pet room service is delivered each morning and during the late afternoon/early evening hours. If your pet is accustomed to a mid-day meal, we will gladly serve her a third meal around noon for an additional $2.50 per day.
Pet Vaccinations
The safety of our canine guests and feline guests is our first priority; therefore, we require that all pets staying with us be current on the vaccinations listed below. Pet vaccinations should be administered at least 7 days prior to arrival by a licensed veterinarian - we are unable to accept home-administered pet vaccinations. Written proof of current pet vaccines must be received by Second Home Pet Resort at least 72 hours prior to check-in. Pet vaccines must be administered at least 7 days prior to check-in, and proof of pet vaccination should be sent to us via e-mail or fax at least 3 days prior to pet resort check-in.
Dogs
Rabies vaccine
Distemper and Parvovirus (may be listed as DHLP or DHLPP on your pet’s medical record when administered as a combination vaccine).
In lieu of dog vaccinations, we will accept a titer test administered by a licensed veterinarian in the past 60 days stating that your dog has sufficient immunity to these diseases. Or, for older dogs, you may submit a letter from your veterinarian stating that your pet is in compliance with his or her vaccine protocols.
Bordetella, administered within the last 6 months
Cats
FVRCP vaccine.
In lieu of cat vaccination, we will accept a titer test administered by your veterinarian in the past 60 days, demonstrating that your cat has sufficient immunity to these illnesses. Or, for older cats, you may submit a letter from your veterinarian stating that your pet is in compliance with his or her vaccine protocols.
Medical Information
Medications
If your pet takes oral medications, regular oral supplements, or receives occasional and minimal topical skin treatments, we will be glad to administer these medications at no additional charge. All medications must be in their original containers! An extra charge may apply for more complex administration or special circumstances.
Flea and Tick Treatment
For the benefit of all pet resort guests, we want to make sure that our resort remains “pest-free”; therefore, if our staff determines that your dog has signs of ticks or fleas, we will administer a Frontline flea & tick treatment ($15 fee) upon arrival. This topical gel is applied through an applicator tube in a small spot on the skin of your dog’s back.
Medical Emergencies
When you check your pet in at our pet resort, we ask that you give us the name and contact information of your personal veterinarian and provide us with your preferences regarding veterinary care for your pet during your absence. If a medical problem occurs with your pet, we will first attempt to contact you and get your pet in to see your own vet, if located within 8 miles of the resort; if unavailable, or if the situation is critical, we will take your pet to a nearby veterinarian or to the nearest emergency clinic. All charges for veterinary care and transportation will be your responsibility – please refer to your Master Client Agreement for further information.
Emergency Contact
While you’re away, please provide us with the phone number where you can be reached if an emergency arises. We will also ask that you provide us with a second and third back-up contact if after reasonable efforts we are unable to reach you. One of these individuals must be a person you trust, who will be in the local area while you are away, and who you will authorize to make decisions for you about your pet if you cannot be reached. Your pet is a member of your family and we honor this relationship – it’s critical that we be able to reach you or your designee quickly, should an emergency arise. If we are unable to reach you or your designee, we will use our best judgment and act in the best interest of your pet, as if your pet were ours.
Required Exit Bath for Dogs
Going-Home Bath (dogs only): When your dog runs into your arms at pick-up time, we want him to smell fresh and clean!
After playing hard and rolling around in our play yards or spending time around lots of other dogs, your dog can pick up dirt and odors that are best left behind with us.
While we recommend that all dogs have a bath on their check-out day
we require a going-home bath for dogs ($25 for dogs under 40 pounds, $35 for dogs over 40 pounds) who stay a minimum of three nights at the pet resort. Our exit baths for dogs include ear cleaning and nail trims.
NOTE: Does not include de-matting, clipping, or special products for skin conditions; these and other upgraded services available for an additional fee.
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General Info
Hours
Monday:
7:00am - 6:00pm
Tuesday:
7:00am - 6:00pm
Wednesday:
7:00am - 6:00pm
Thursday:
7:00am - 6:00pm
Friday:
7:00am - 6:00pm
Saturday:
9:00am - 2:00pm
Sunday:
11:00am - 2:00pm