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Pure Cleaning Agency
Serving San Diego Area
SAN DIEGO, CA 92104
Uber
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Happy Easter (Weekend) to all!
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Services
Housekeepers & Services FAQ
Testimonials
Services
Green Cleaning Services
At Pure Cleaning Agency, we take pride in offering San Diego the best service in residential green cleaning. Whatever your cleaning needs are, we will clean for you so you don't have to! Your green cleaning service is completely customizable – as in, you choose what you want clean. Our office staff will ask you all the right questions to make sure your every cleaning whim is met. Here are some of the house cleaning services we offer:
Standard House Cleaning (regular schedules)
Deep House Cleaning
Move-In/Move-Out or Vacancy Cleaning
Green Carpet Cleaning
Standard House Cleaning
Standard house cleaning includes everything your housekeeper sees when she walks through the door, top to bottom (even cobwebs and baseboards).
Your first visit is charged by the house, and we'll email an estimate ahead of time so you know what to expect.
If you decide that we are what you are looking for, we'll put you on your housekeeper's regular schedule at a discounted set rate, so you pay the same amount every time.
We'll work with your schedule and accommodate whatever cleaning frequency you need: weekly, bi-weekly, or monthly.
Deep House Cleaning
Even if you're a pro at maintaining your own home, there are those deep cleaning items that sometimes fall to the wayside when you get busy. That's where we come in! Our deep house cleaning services include everything you'd expect in our standard cleaning plus the hard stuff:
Inside of the oven
Inside of the refrigerator and freezer
Interior windows and blinds
Baseboard cleaning
Soap scum and mold scrubbing
Move-In/Move-Out or Vacancy Cleaning
We know that moving or getting a new tenant is a stressful time, and heavy cleaning on top of everything else can seem intimidating. Our move-in/move-out service includes everything you'd expect in a deep cleaning plus other items that will make the home like new:
Inside of the cabinets and drawers in the kitchen and bathrooms
Exterior of vents
Spot-cleaning walls
Grout scrubbing (by request only)
Frequently Asked Questions
Got questions about green cleaning and our housekeepers? We've got answers! Here is a list of common questions new clients ask about before booking services with Pure Cleaning Agency.
What is Pure Cleaning Agency?
Pure Cleaning Agency is a one-stop referral agency that connects private residences with green cleaning service providers in the Greater San Diego Area. Our services include general housekeeping, carpet cleaning, and tile and grout cleaning. We are an environmentally friendly company. We only use non-toxic, eco-friendly cleaning products to maximize your overall health and the convenience of green living.
Who are your housekeepers?
Our company only works with experienced and professional independent housekeepers, not employees looking for a temporary job. All housekeepers are screened to ensure they are legally authorized to work in the United States, and have passed thorough background and reference checks.
Do the housekeepers bring their own supplies?
Your housekeeper will provide all green products and supplies necessary. However, if you would prefer to provide your own cleaning products/supplies, just let us know! Most housekeepers are happy to accommodate your needs. We may decline requests containing highly toxic product – as that goes against our mission.
What is done on each visit?
Every client's needs are different, so your housekeeper will work from your priority list, not from a predetermined checklist. This way you get exactly what you're looking for.
How far ahead of time should I call to schedule an appointment?
If you have a particular day in mind, it is best to call two weeks beforehand. Typically, Thursdays and Fridays book up fast, so if you have your heart set on one of these two days, please contact us further in advance (remember: the sooner, the better!) We will always do our best to work with your schedule and needs.
Do I have to be home when someone cleans?
This is solely up to you. You can let the housekeeper in and show her how to let herself out, make our office a copy of your key to keep on file, or stay home throughout the duration of your appointment. Majority of our customers prefer to relax and enjoy their day while the housekeeper is there.
Can I have the same housekeeper on a regular basis?
This is the beauty of a referral agency – you can always develop a mutually beneficial working relationship with your housekeeper. If she is unavailable for any reason, our office will notify you to reschedule or arrange for a substitute housekeeper to fill in.
We have pets, is that okay?
Pets are great, and hopefully they think we're great too! While your housekeeper is probably accustomed to working around them, you know your pet (s) better than we do. If your furry buddy tends to get anxious around strangers it is best to keep them in an enclosed area until they get to know your housekeeper.
What about damaged items or theft?
For your protection, all housekeepers undergo extensive background and reference checks. In addition to this, we have a Theft Protection Plan that pays up to $3,000 per incident upon conviction. Your housekeeper is responsible for all damages as a result of her actions.
What forms of payment do you accept?
We accept cash, check or credit card payments. Cash payments are due at completion of service. Credit card payments are processed within two (2) business days and a receipt will be emailed to you. For recurring service, you can ask for automatic bill pay so you can have one less stress to think about!
Should I tip my housekeeper?
Gratuity is accepted and appreciated though never expected or mandatory. If you decide to tip your housekeeper, we ask that gratuity be paid in cash. We cannot accept tip in checks or credit card payments. A common amount is 10-15% of your total cleaning fee, but tip is always per your discretion.
What if I need to reschedule or cancel my cleaning?
If you need to reschedule or cancel your regular cleaning appointment, we appreciate at least two business days' notice. If two business days' notice is not given, there is a $30 Late Cancellation Fee. This will be charged to the credit card on file and you will be emailed a receipt. We reserve the right to charge an hourly rate for the next visit if you reschedule or cancel your normal cleaning day.
I forgot about my appointment, what will happen?
If your housekeeper shows up on your doorstep ready to work and is locked out or otherwise forgotten about, we charge a $70 Lockout Fee. This fee will be charged to the credit card on file and you will be emailed a receipt.
Do you sell gift certificates?
We sure do! Simply note that you are interested in purchasing a gift certificate on our Estimate Request Form, or let us know over the phone. We require a credit card authorization form on file for the giftor, and we will mail the certificate to you via standard US Mail (please account for this lead time). We can also email you an e-certificate for those last-minute gifts! To redeem a gift certificate, call or email us and we'll take care of you!
How do I give feedback to Pure Cleaning Agency about their housekeepers and services?
How do I give feedback to Pure Cleaning Agency about their housekeepers and services?
We value your feedback! Please email us at service@purecleaningagency.com. Or, you can always leave us a comment on our Yelp (https://www.yelp.com/biz/pure-cleaning-agency-san-diego-5?sort_by=date_desc) and Facebook (https://www.facebook.com/Pure-Cleaning-Agency-134952013205978/) pages. Pure Cleaning Agency is always looking for ways to improve our services so that we can continue to provide our customers green cleaning they can count on.
Real Testimonials From Our Happy Customers
Here at Pure Cleaning Agency we take pride in the services we provide and our housekeepers take pride in the green cleaning services they perform. We want to give our customers healthier, cleaner homes that allow them more time for productivity and other priorities. Bottom line: If our customers are not satisfied, we are not either. Please let us share the testimonials of our satisfied customers below. You'll see that we offer quality eco-friendly house cleaning services and reliable customer service!
Aurora A.
I found Pure on Yelp! They helped me with my Move-out cleaning service. Juanita was prompt, polite, friendly, and thorough! Most of all they made communicating via phone and email an easy experience!
Nancy M.
I have used them several times and I get Elena, can't say enough good things about her. My house sparkled [and] smelled wonderful. Every little detail taken care of and a great attitude. It really makes a difference when you have honest, reliable and professional people like her. Kudos to this Company and thank you for the great job.
Aricka F.
Earlier this week I took advantage of Pure Cleaning's generous Holiday Special: 4 hours of deep cleaning service for the price of 3! Myrna was assigned to do the job and when I arrived home after she finished, I opened the door to a wonderfully clean, fresh, natural scent. The hardwood and linoleum sparkled! The whole place felt so fresh and clean… Not a spcck of dust to be found, and everything really did seem to gleam… She thoroughly cleaned the blinds, the top of the ceiling fan, the baseboards, and all the other nooks and crannies I seem to overlook. I really was impressed with Myrna's obvious hard work and attention to detail. I immediately emailed the office and scheduled (very fairly priced!) monthly appoints with Myrna.
Joyce H.
I've been getting monthly cleanings from Pure Cleaning Agency for the last 6 months and am so impressed with Bernabe. She is the best cleaner I've seen and is extremely detail oriented, from thoroughly cleaning the kitchen to vacuuming the couch in the living room, wiping the baseboards in every room, and even beautifully folding your bathroom towels and toilet paper. I think she goes the extra mile to make sure that you are happy with her work and makes me feel like I'm living in a five-star hotel. I would highly recommend the agency.
Dana T.
Pure Cleaning did an amazing job! My house was clean (er) than I realized it could be! And they are incredibly affordable. Lizeth, the receptionist, was so helpful in the process and made sure to note all of my cleaning requests. I only wish I would have them sooner. It was nice that I didn't even have to be home to let them in. [I] just left my key and told them where to find it and lock up. They were so great to work with. We will be sure to use them again.
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General Info
Payment Types
All Major Cards
Hours
Monday:
8:00am - 5:00pm
Tuesday:
8:00am - 5:00pm
Wednesday:
8:00am - 5:00pm
Thursday:
8:00am - 5:00pm
Friday:
8:00am - 5:00pm
Saturday:
-
Sunday:
-
About Us
Pure Cleaning Agency is a domestic referral agency serving the San Diego area. We strictly work with experienced cleaning providers who use all natural, non-toxic products that are safe for you and yours, and the environment!
We refer to cleaning providers who choose to use eco-friendly, non-toxic products while cleaning your home.